Terms and Conditions

Alemtyaz Website

alemtyaz.com.sa
• Orders are received and processed within 1 to 14 business days.

• If an order is canceled before shipment, a full refund will be issued.

• If an order is canceled after shipment, only the product price will be refunded; shipping costs will not be refunded.

• No refund will be issued until the product is received in its original condition and complete. If there is any damage or if the serial number does not match the one on file, no refund will be issued.

• In rare cases, if a product different from the one ordered is received, a full refund will be issued, or the order will be reshipped, provided the product is returned in its original condition. Once opened, the product is not eligible for a refund.

• Upon order cancellation, a full refund will be issued. The refund process may take 1 to 15 days for credit card payments. • After shipment, if the customer does not respond or changes the delivery location, the company is not responsible for any resulting damage or loss, and the customer is not entitled to a replacement or refund.

• If the product is damaged or defective, a photo or video must be attached and sent via the official email address ([email protected]) or via the customer service number (+966553556992).

• Orders are delivered within 1 to 7 business days. If your order is delayed, please contact the shipping company. Delays may occur in rare cases during peak seasons, holidays, or periods of high demand for shipping companies.